Shipping Policy

Processing Time

Fourpawstory offers both ready made and made-to-order products. All ready made products will be shipped out on the next 1-2 business days. Other made to order products will be delivered within 3-7 business days. It also depends on the day the order is placed. Orders placed on the weekends will typically go out on Monday the following week.

In the event when you need your accessories quickly, please contact us.

Shipping Information

Shipping Rates

The following are the shipping rates by zone:

Domestic shipping in the Netherlands with tracking is €4.5 and FREE SHIPPING for orders above €30. 

EU 1: Austria, Belgium, Denmark, France, Germany, Luxembourg, Czech Republic, Hungary and Poland. 

Ship with tracking: €8. Ship without tracking: €5. FREE SHIPPING for orders above €30.

 

EU 2: Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Romania, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom. 

Ship with tracking: €15. Ship without tracking: €8. FREE SHIPPING for orders above €50.

EU 3: Albania, Andorra, Belarus, Bosnia, Canary Island, Cyprus, Faroe Island, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, San Marino, Serbia. Switzerland, Turkey, Ukraine, Vatican. 

Ship with tracking: €15. Ship without tracking: €10. FREE SHIPPING for orders above €50.

International shipping with tracking is €20. Ship without tracking is €12. FREE SHIPPING for orders above €75.

Shipping Methods and Delivery Times

The following delivery times shown in the table are only estimated. 

Custom, Duties and Taxes

Fourpawstory is not responsible for any customs and taxes applied to your order. You are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.

Damaged or Lost Package

Sometimes, shipments do not go as planned. We hate that it happens, and wish that it did not. Sadly the reality of shipping goods is that some shipments will be delayed, get lost, or become damaged in transit. Fourpawstory, however, is not liable for products damage or lost during shipping. Especially if the item is sent without tracking. For the ones with tracking, we, instead, offer assistance in submitting complaints to the courier services. Please send us an email at [email protected]. The email has to be sent no later than 24 hours after you have received your shipment. We will carry out the process on your behalf and update the progress of the claim procedure via email.